Refund Policy

All Services offered by Mercier Marketing Group are pre-paid or are on a prepaid subscription basis, which is non-refundable. Based on the purchased services, Mercier Marketing Group is required to add such services to the software immediately after the purchase which may incur a fee. The account setup process is initiated immediately after the purchase. The monthly maintenance services are initiated by the monthly recurring subscription. All sales are final. We reserve the right to modify, suspend, or terminate access to Mercier Marketing Group at any time without notice or refund if we determine that you have violated our Terms of Service. Terminated accounts will not receive partial credit. No refunds or credits are applicable as software fees and labor costs are incurred by Mercier Marketing Group once the payment has been processed for both the initial purchase fees and the monthly recurring subscription fees.

Cancellation Policy

Client may terminate services in writing with no less than 30 days- notice (the “Termination”) after the minimum commitment term of 6 months has expired, by emailing your request for cancellation to info@merciermarketinggroup.com.

If you are unsatisfied with our services, please email us at info@MercierMarketingGroup.com or call us at (321) 345-9366.

Such cancellation notice must be sent by the account owner or an authorized signatory. Inactivity does not constitute automatic cancellation, so unless you submit your cancellation request in writing from the email account(s) associated with your account, you will continue to be charged for a subscription to the Services. All cancellation requests will take effect at the end of the current subscription period in which the cancellation request is made, and you will be responsible for all fees and any applicable taxes and other charges rendered up through the cancellation date. You may request more information in regards to canceling services with Mercier Marketing Group by sending an email to info@MercierMarketingGroup.com. Cancellation requests made after either the initial purchase charge or after the start of the monthly recurring subscription charge will only stop all the following monthly recurring subscription fees from being charged. Mercier Marketing Group does not refund partial monthly payments. Upon finalization of a cancellation request regarding a service/subscription: No future payments will be processed, all work will cease to continue, all data corresponding to the service will be discarded, and access to the platform for that subscription will not be available for your client.

Media Buying Services

Facebook Ads & Google Ads: Pausing an entire campaign, pausing ads, or shutting down a campaign for a brief period is not related to your subscription fees paid to Mercier Marketing Group. Pausing any part of the service will not pause the subscription fees you pay to Mercier Marketing Group for such service. If the credit card on file in the Facebook/Instagram platform used to pay for the ad spend is declined and as a result, the ads are not running, this also is not related to your subscription fees paid to Mercier Marketing Group. Subscription fees will be collected regardless of the status of the ads/campaign as software fees and labor costs are still incurred. To cancel/stop the subscription fees related to a campaign from Mercier Marketing Group, you must submit a cancellation request from within your account or contact Mercier Marketing Group at least seven days prior to your next bill date as mentioned above. Mercier Marketing Group only creates and maintains ads in English.

SEO Services

Please note, that for the Mercier Marketing Group SEO team to be able to perform work on a website, that website must be managed using a CMS (content management system) and must have an easily accessible, navigable, and editable backend system. Examples of CMS systems that our SEO team can work on include WordPress, Drupal, Wix, GoDaddy (website builder), and the Mercier Marketing Group website builder.

If the website that is being asked to work on is a custom site (HTML, PHP, etc.) that requires the input of code to make changes via FTP and/or cPanel, we will not work on the site. Also, Mercier Marketing Group will only work on sites and optimize sites in English.

Also, we must receive admin access to the backend of the websites’ CMS system to fulfill the SEO work. We must also be permitted to make the necessary backend changes on the site without the need for prior approval. We will not be sending work to be approved by you, the partner, or the sub-account before implementing the work. Sending work for approval before implementation is outside of the scope of our work and protocols.

Also, the SEO work must be implemented by our team. We will NOT be sending out the work that needs to be done to be handled externally. Sending work to be implemented externally is outside of the scope of our work and protocols.

Again, our team needs admin access to the backend CMS and must be allowed to implement the work without approval. During the monthly reporting, our communications team will send all of the work that our fulfillment team has performed. If any changes need to be made, you, the partner, can let us know at that point, and our team will be notified to make the alterations.

Results Disclaimer

Please note, that when it comes to marketing, nothing is guaranteed. With that being said, results for any of our services (SEO, Google Ads, Facebook Ads, etc.) cannot be guaranteed. When purchasing a service from Mercier Marketing Group, you are acknowledging that there is a certain risk factor involved with marketing in general and things may not go as planned. Mercier Marketing Group produces generally favorable results for our clients, however, it is never certain, and less than satisfactory results should be expected at times.

Also, Mercier Marketing Group cannot make any projections for results as there are many different factors at play including business type, target demographic, budget, target region, etc. After the product is purchased from us and the onboarding documents are filled out, our specialists can review the information and once that is done, they can make an assessment and estimate the sort of results that we can expect, however, nothing is guaranteed.

If results are not what was originally expected, this does not justify any refunds or credits from Mercier Marketing Group. Again, with the purchase of a service from Mercier Marketing Group, you are acknowledging any possible risks associated with marketing.

Bill Date Adjustment

Bill dates are issued when your initial payment is processed, the same date will be used moving forward on a month-to-month basis. Mercier Marketing Group integrates directly with multiple software and directly to our fulfillment centers, due to the strict scheduling to operate on a global level, bill dates cannot be adjusted or moved.

Declined Payments

Declined payments for active subscriptions may result in service interruption. If for any reason, a payment for an active subscription is declined, you must contact Mercier Marketing Group immediately to resolve the delinquent payment. Mercier Marketing Group may contact you to resolve the issue, but the responsibility to resolve the issue resides on the account owner. You may update your payment information by emailing info@MercierMarketingGroup.com or calling our office at (321) 345-9366. If the issue cannot be resolved immediately, a grace period of up to 5 business days will be granted in which services will continue, and all corresponding data will remain in our system. During the grace period, if you do not communicate with Mercier Marketing Group in regards to satisfying the balance, or if you are unreachable, Mercier Marketing Group may attempt to process the payment with the credit card that was previously authorized on the account. Once the grace period is over, and no communication was made, or if you were unreachable, Mercier Marketing Group will treat the subscription as a cancellation. To prevent service interruption, loss of data, and reactivation to a previously active subscription, be sure to communicate with Mercier Marketing Group prior to the declined payment or directly after.

Chargebacks

We work to resolve any disagreements with our clients mutually. In the event a chargeback is initiated with our merchant, we will assess your account with a $50.00 fee, per chargeback, regardless of the outcome. In addition, any outstanding balances accumulated as a result of the chargeback(s) will have to be paid before we reactivate the subscription, render any service, or share any files. Following a chargeback that was not resolved, the client will be banned from using the Mercier Marketing Group platform and all related Mercier Marketing Group services.

Disputes: In the event a dispute is initiated, we will assess your account with a $50.00 fee, per dispute, regardless of the outcome. Any disputes related in any way to the service/subscription may lead to legal proceedings. You agree to submit to the jurisdiction regarding any legal proceedings which will be governed in the State of Florida. You agree not to initiate any legal proceedings against Mercier Marketing Group in any other state. Following a dispute, the client will be banned from using the Mercier Marketing Group platform and all related Mercier Marketing Group services.